Thank you for shopping with ZLLPANEL! We are committed to providing you with a smooth and convenient shopping experience. Please review our Shipping Policy below to understand how we handle shipping for your orders.

  1. Free Worldwide Shipping
    We are pleased to offer free shipping on all orders worldwide. No matter where you are located, there are no additional shipping charges for your order.
    Whether you’re ordering from the United States, Europe, Asia, or elsewhere, we cover the shipping costs.
  2. Shipping Time
    We aim to process and ship all orders within 5-10 business days from the date your order is confirmed. Business days are Monday through Friday, excluding weekends and public holidays.
    Processing Time: Orders are typically processed within 1-2 business days.
    Delivery Time: Once shipped, delivery times will vary depending on your location:

North America (Canada, Mexico, U.S.): 7-14 business days
Europe: 10-20 business days
Asia: 10-20 business days
Australia & New Zealand: 10-20 business days
Africa: 10-25 business days
South America: 10-25 business days
Note: Delivery times may vary due to customs processing, carrier delays, or unforeseen circumstances such as weather events or holidays. Please note that delivery times are estimates and cannot be guaranteed.

  1. Order Tracking
    Once your order has shipped, we will send you an email notification containing a tracking number. You can use this tracking number to track your shipment through the relevant carrier’s website.
    If you do not receive your tracking number or experience any issues, please contact us at [zll@panel.com] for assistance.
  2. Shipping Methods
    We partner with trusted global carriers, including USPS, FedEx, DHL, and UPS, to ensure that your order reaches you in a timely and secure manner.
    Standard Shipping: Free shipping via standard methods to all global destinations.
    Expedited Shipping (if available): For an additional fee, expedited shipping options may be offered at checkout for faster delivery.
    Delivery times for expedited shipping are generally 3-7 business days depending on your location.
  3. Customs, Duties, and Taxes
    All international orders may be subject to customs duties, import taxes, or fees depending on the destination country. These charges are the responsibility of the recipient and are not covered by our free shipping offer.

Customs Duties and Taxes: These are determined by the customs authority in the destination country. We encourage you to check with your local customs office for more details on potential duties or taxes.
Customs Delays: Occasionally, shipments may be delayed due to customs processing. We are not responsible for any delays caused by customs procedures in your country.

  1. Shipping Restrictions
    We currently offer free worldwide shipping to most countries. However, there may be some shipping restrictions for certain regions or areas that we are unable to deliver to. If we cannot ship to your country, we will notify you via email as soon as possible.
    If you have questions about shipping to a specific country, please reach out to our customer service team at [zll@panel.com].
  2. Shipping Delays
    While we strive to process and ship orders promptly, please note that shipping delays can occasionally occur due to the following reasons:

Weather conditions (e.g., storms, natural disasters)
Carrier delays (e.g., logistics issues, high shipping volumes)
Customs delays (for international shipments)
Holidays (during peak seasons or major holidays, such as Christmas and New Year)
We will make every effort to keep you informed of any delays, but we cannot be held responsible for circumstances outside of our control.

  1. Damaged or Lost Items
    If your order is damaged or lost during transit, please contact us within 7 days of receiving your package (or the estimated delivery date). We will assist you in resolving the issue, either by issuing a replacement or a refund.

To begin the claims process, please email us at [support@yourwebsite.com] with the following details:

Order number
Tracking number
Description of the damage or issue
Photographs (if applicable)

  1. Address Accuracy
    Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you notice an error in your shipping address after placing your order, please contact us immediately at [zll@panel.com]. We will do our best to assist you before the order is dispatched, but we cannot guarantee address changes once the order is shipped.

  1. Contact Us
    If you have any questions or concerns regarding our shipping policy or need further assistance with your order, please don’t hesitate to reach out to us.

Email: [zll@panel.com]